Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

What we accept
We accept returns on any item, whether there's something wrong with it or it just didn't work out. Items can be returned new or gently worn. We accept exchanges too, so if you need a different size or color, we'll swap it.

How to start a return or exchange
Email us at kyyuulle@gmail.com with your order number and what you'd like to do. We'll send you a return shipping label to download and print. The label is free and there is no restocking fee. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right with either a replacement or a full refund.

Lost packages
For packages lost in transit, contact us no later than 30 days after the estimated delivery date.

Refunds
We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 5 days. Depending on your bank or credit card company, it can take a few extra days to appear on your statement.

European Union 14 day cooling off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Questions about a return? Email kyyuulle@gmail.com.