Returns & Exchanges

Wrong size, changed your mind, or something showed up damaged? We'll take it back. You have 30 days from the day your order arrives to start a return or an exchange.

What we accept

Returns on any item, whether there's something wrong with it or your kid just didn't love it. Items can be new or gently worn. We accept exchanges too, so if you need a different size or color, we'll swap it.

How it works

Email us at kyyuulle@gmail.com with your order number and what you'd like to do. We'll send you a return shipping label to download and print. The label is free, and there's no restocking fee.

Mail the item back using that label. Once it reaches us, we'll process your refund or send out your exchange. Refunds go back to your original payment method within 5 days of us receiving the return. Depending on your bank, it can take a few extra days to appear on your statement.

Damaged, defective, or wrong item

Let us know within 30 days and we'll make it right, either a replacement or a full refund, whichever you'd rather have.

Lost packages

If your order never shows up, contact us within 30 days of the estimated delivery date and we'll sort it out.

Wrong or incomplete address

If the address entered at checkout isn't deliverable, the courier returns the package to our production facility. We'll reach out to get a correct address and reship it.

Questions

Email kyyuulle@gmail.com and we'll get back to you, usually within 24 hours.